Here’s an inside look at the old-time consumer “watchdog” agency, the Better Business Bureau. We’re pleased to belong to the BBB and happy to have an A+ rating, but some have had a less-than-ideal experience.
A roofing contractor starts his thorough overview of the BBB with this:
The Better Business Bureau portrays itself as a watchdog, protecting the unsuspecting consumers from the bad guys. After learning a little more about the Tony Soprano-like practices of at least one BBB chapter, we need to ask… who’s watching the watchdog? Click here to read the rest...
A key distinction here – the BBB is a negative review organization in that they only catalog complaints. This is in sharp contrast to all of the online review sites which catalog both negative and positive reviews and so give a fuller picture of a contractor’s reputation.